Frequently asked questions
What is a heat pump?
A heat pump is an energy-efficient heating system that extracts heat from the air, ground, or water outside your home and transfers it inside for heating and hot water.
What types of heat pumps do you install?
We install air source, ground source, and water source heat pumps, depending on your property's suitability and your specific needs.
How efficient are heat pumps?
Heat pumps are highly efficient, typically producing 3 to 4 units of heat for every unit of electricity used, making them 300-400% efficient.
Do I need planning permission to install a heat pump?
In most cases, heat pump installations fall under permitted development and don't require planning permission. However, there are exceptions, such as for listed buildings or in conservation areas. We can advise you on your specific situation.
How long does the installation process take?
The installation typically takes 2-5 days, depending on the complexity of the system and any additional work required.
Will I need to make changes to my home before installation?
Some homes may require improvements such as better insulation or larger radiators to ensure optimal heat pump performance. We'll assess your property and advise on any necessary changes.
How much does a heat pump installation cost?
Costs vary depending on the type of heat pump and your property's requirements. Air source heat pumps typically range from £7,500 to £13,000, while ground source heat pumps are more expensive due to the complex groundwork needed.
Are there any government grants available?
Yes, the Boiler Upgrade Scheme offers grants of £7,500 for air source heat pumps and £7,500 for ground source heat pumps in England and Wales. We can help you apply for this funding.
How long do heat pumps last?
With proper maintenance, heat pumps typically last 20-25 years.
Do heat pumps work in cold weather?
Yes, modern heat pumps are designed to work efficiently even in temperatures as low as -15°C. Emerging new technologies are testing heat pumps to temperatures lower than -25°C.
How much maintenance does a heat pump require?
Heat pumps require minimal maintenance. An annual check by a qualified technician is recommended to ensure optimal performance.
Is my home suitable for a heat pump?
Most homes are suitable for heat pumps. We'll conduct a thorough assessment of your property to determine the best solution for you.
How much space do I need for a heat pump?
Air source heat pumps require outdoor space for a unit about the size of a washing machine. Ground source heat pumps need garden space for ground loops. We'll advise on specific requirements during our survey.
How do heat pumps help reduce carbon emissions?
Heat pumps are highly efficient and use electricity instead of fossil fuels, significantly reducing your home's carbon footprint, especially when paired with renewable electricity sources.
Will a heat pump keep my home warm enough?
Yes, when properly sized and installed, heat pumps provide consistent, comfortable heating throughout your home.
Are heat pumps noisy?
Modern heat pumps are designed to operate quietly. The outdoor unit of an air source heat pump produces a low hum, similar to a refrigerator.
Are your installers certified?
Yes, all our installers are MCS (Microgeneration Certification Scheme) certified, ensuring high-quality installations that meet industry standards.
Do you offer warranties on your installations?
Yes, we provide warranties on both the equipment and our workmanship. The specific terms will be outlined in your installation agreement.
Will a heat pump reduce my energy bills?
While installation costs may be high, heat pumps can significantly reduce your energy bills in the long run, especially if you're replacing an older, inefficient heating system.
How do running costs compare to gas boilers?
Running costs depend on various factors, including electricity prices and your home's insulation. Generally, heat pumps are more efficient than gas boilers, but electricity can be more expensive than gas. We can provide a detailed cost comparison based on your specific circumstances.
Can a heat pump work with my existing radiators?
In many cases, yes. However, as heat pumps operate at lower temperatures, you may need to upgrade to larger radiators or consider underfloor heating for optimal efficiency.
Can I keep my existing boiler as a backup?
Yes, it's possible to have a hybrid system with a heat pump and boiler. This can be beneficial in very cold weather or for properties with high hot water demand.
Can I control my heat pump with a smart thermostat?
Yes, most modern heat pumps are compatible with smart thermostats, allowing for remote control and improved energy management.
Do heat pumps work with solar panels?
Heat pumps work excellently with solar panels. The electricity generated by your solar panels can power your heat pump, further reducing your energy bills and carbon footprint.
Will a heat pump provide enough hot water for my family?
Yes, when properly sized, a heat pump can provide ample hot water for most households. We'll assess your hot water needs during our survey to ensure the system meets your requirements.
How hot can the water get with a heat pump?
Heat pumps typically heat water to around 55°C, which is sufficient for most household needs. Some models can reach higher temperatures if required.
Do I need a hot water cylinder with a heat pump?
Yes, most heat pump systems require a hot water cylinder to store heated water. We can advise on the appropriate size based on your household's needs.
Can heat pumps be installed in apartments or flats?
It's possible, but there may be challenges such as space constraints and permissions from building management. We can assess your specific situation and advise accordingly.
How can I monitor the performance of my heat pump?
Many modern heat pumps come with built-in monitoring systems. We can also install additional monitoring equipment to help you track energy usage and system performance.
What refrigerants do your heat pumps use?
We use heat pumps with environmentally friendly refrigerants that have low global warming potential, in line with current regulations.
What kind of after-sales support do you offer?
We provide comprehensive after-sales support, including system checks, maintenance services, and a dedicated helpline for any queries or issues.
Can you service heat pumps installed by other companies?
Yes, our certified technicians can service and maintain heat pumps installed by other companies.
Are heat pumps future-proof in terms of government regulations?
Yes, heat pumps align with the UK government's plans for decarbonisation and are likely to be a key technology in meeting future energy efficiency standards for homes.
Can I add cooling capabilities to my heat pump system in the future?
Many heat pump systems can be adapted to provide cooling as well as heating. We can discuss this option during the initial consultation or as a future upgrade.
What's the difference between a monobloc and split air source heat pump?
A monobloc system has all components in a single outdoor unit, while a split system has an outdoor unit and an indoor unit. Monobloc systems are generally easier to install, but split systems can be more efficient in very cold weather.
How deep do ground loops need to be for a ground source heat pump?
Horizontal ground loops are typically buried 1-2 meters deep, while vertical boreholes can go down 50-150 meters, depending on the system requirements and ground conditions.
Can heat pumps work in older, less insulated properties?
Yes, but they work most efficiently in well-insulated homes. We may recommend improving your insulation before or alongside heat pump installation for optimal performance.
Is my property suitable for a water source heat pump?
Water source heat pumps require access to a suitable water source like a lake, river, or borehole. We'll assess your property's proximity to water sources and advise on suitability.
Will I need to vacate my property during installation?
In most cases, you can remain in your property during installation. We aim to minimize disruption, but there may be short periods without heating or hot water.
How do you determine the right size heat pump for my home?
We conduct a detailed heat loss calculation, considering factors like your home's size, insulation levels, and heating requirements to determine the appropriate heat pump size.
Will installing a heat pump improve my home's EPC rating?
Yes, installing a heat pump typically improves your home's EPC rating due to its high efficiency and low carbon emissions.
Do I need a certain EPC rating to install a heat pump?
While there's no specific EPC requirement for installation, your home should ideally have an EPC rating of C or above to ensure the heat pump operates efficiently.
Can I get a loan to finance my heat pump installation?
Yes, there are various financing options available, including specific "green" loans for energy-efficient home improvements. We can provide information on potential financing partners.
How does the Renewable Heat Incentive (RHI) work with heat pumps?
The Domestic RHI scheme closed to new applicants in March 2022. It has been replaced by the Boiler Upgrade Scheme.
What's the Coefficient of Performance (COP) of your heat pumps?
The COP of our heat pumps typically ranges from 3 to 5, meaning they produce 3 to 5 units of heat for every unit of electricity used. We can provide specific COP figures for different models.
Can heat pumps provide cooling as well as heating?
Many air source heat pumps can be reversed to provide cooling in summer. Ground source heat pumps can also provide cooling, often through passive cooling systems.
Will installing a heat pump affect my property's value?
Installing a heat pump can potentially increase your property's value by improving its energy efficiency and reducing running costs. However, the impact can vary depending on the property market.
Do heat pumps work with smart home systems?
Yes, many modern heat pumps can be integrated with smart home systems for improved control and energy management.
How much can a heat pump reduce my carbon footprint?
The carbon savings depend on your current heating system and electricity source. Typically, a heat pump can reduce carbon emissions by 2-4 tonnes per year compared to a gas boiler.
What regular maintenance does a heat pump require?
Annual checks are recommended to ensure optimal performance. This includes checking refrigerant levels, cleaning filters, and inspecting the system components.
How often do heat pump filters need to be changed?
Air filters should be checked monthly and cleaned or replaced as needed, typically every 3-6 months depending on usage and environmental factors.
I don't own my property, can I still get a heat pump?
Yes, we regularly work with landlords and building managers to find the best heat pump solution for the property.
